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Frequently asked questions

and answers

Positive changes reported by Sono users include reduced tinnitus noise, reduced tinnitus occurrence, and improvements in sleep and mood. Sono uses pulsed electromagnetic stimulation to target the underlying causes of tinnitus and is not a tinnitus masker.

Yes, Sono can be used to treat most kinds of tinnitus arising from a variety of causes including hearing loss and exposure to loud noise. You should have had a diagnosis of tinnitus from your doctor or audiologist to rule out certain causes.

No, you do not need a prescription to use Cleanhearing Sono, but you should have had your tinnitus checked by a doctor or audiologist to exclude certain causes.  Please also check our list of contraindications. and discuss any questions with your doctor.

Sono is contraindicated for certain conditions. Please see the list of conditions here. If in doubt, please consult your doctor.

Any unusual change in symptoms can be a sign that the therapy is starting to work, such as a change in tinnitus pitch or intensity, or periods when your tinnitus is quieter or absent. Relief can be gradual, so you may not notice it immediately.

Sono offers a comfortable relaxing treatment for most users. A small number of users may experience mild, temporary symptoms such as headache or muscle ache, which should resolve within 2-10 days as treatment continues.

If you are ever concerned about any symptoms, please  consult your doctor to rule out other causes and contact us for advice and assistance.

If you know what caused your tinnitus, your doctor or audiologist can advise you on how to minimise potential triggers and reduce the chances of your tinnitus recurring. Some users continue using Sono on a reduced ‘maintenance’ schedule to reduce the chances of their tinnitus recurring, or for related benefits such as improved sleep and relaxation. 

Cleanhearing Sono has successfully undergone an intensive regulatory examination according to the requirements of EU MDD/MDR for Class IIa medical devices. The EU MDD/ MDR is a comprehensive and detailed set of regulations that set a high standard for the quality and safety of medical devices sold in the EU market, involving regular ongoing audits by an EU approved notified body. Our compliance with MDD/MDR is indicated by our CE mark followed by the four numbers (CE 1304).